We give 0 OR 14 OR 30 day money back guarantee (if our 14/30-day Money Back Guarantee logo is present on the sales page) from the date and time of purchase (not on renewal charge) without any question being asked. To file a refund request, we need the following details and send it to us at support@explaindio.com or generate a ticket here. If you want refund for more than 1 product then mention details of both the products. 

1. PayPal email address

2. PayPal transaction ID.

3. PayDotCom transaction ID or ClickBank Order/Receipt Number: 

4. Product Name.