Support Center

Installing & Activation 4

• Where can I download Explaindio 4 from?
• How can I install Explaindio 4 on Windows?
• How to install Explaindio 4 on Mac?
• How can I activate Explaindio 4?

Login And Technical 8

• How Can I Change Or Reset My Password?
• Explaindio API Login Error. Check Credentials (SOLVED)
• When I Try Saving Projects Online I get "Error Uploading Project" [Solved]
• How To Upgrade From Explaindio 3 to Explaindio 4? [Migration From Explaindio v3 To Explaindio v4]
• How To Open A Project File From Local Computer?

See all 8 articles

Explaindio 4 Club 4

• Where Can I Find My Explaindio 4 Club Contents?
• Where Can I Download My Explaindio 4 Club Templates?
• How Can I Import Explaindio 3 Club Templates In My Explaindio 4 Software?
• How Can I Get My Existing Explaindio 3 Template Club Into Explaindio 4?

Explaindio 4 PRO Creator Pack 4

• Can I Only Buy Explaindio 4 PRO Creator Pack?
• Where Can I Find My Explaindio 4 PRO Creator Pack Contents?
• Why Can't I Find My Explaindio 4 PRO Creator Pack Contents Inside Libraries?
• Why Can't I Find Transitions Inside My Explaindio 4 Software?

Explaindio 4 Agency 4

• Can I Buy Only Explaindio 4 Agency?
• What Do I Get With Explaindio 4 Agency Upgrade?
• Why My Explaindio 4 Agency Licenses Are Expired?
• How Can I Add Sub-Users Under My Explaindio 4 Agency Account?

Billing And Subscription 4

• Where can I find my subscription details?
• No Confirmation Email Received. How Can I Get My Login Details?
• How Can I File A Refund Request?
• How can I Cancel Monthly/Yearly/Trial Subscription?

Additional Contents & Upgrades 2

• Where Can I Find My Purchased Additional Resources? (Scenes Packs, 3D Objects, Sketch Images, Transitions etc.)
• Where Can I Find My Drawn Emotional Characters?