Support Center

Installing & Activation 4

• Where can I download Explaindio from?
• How can I install Explaindio on Windows?
• How to install Explaindio on Mac?
• How can I activate Explaindio?

Login And Technical 11

• How Can I Change Or Reset My Password?
• Explaindio API Login Error. Check Credentials (SOLVED)
• When I Try Saving Projects Online I get "Error Uploading Project" [Solved]
• How To Upgrade From Explaindio 3 to Explaindio v4? [Migration From Explaindio v3 To Explaindio v4]
• How To Open A Project File From Local Computer?

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Explaindio Club 4

• Where Can I Find My Explaindio Club Contents?
• Where Can I Download My Explaindio Club Templates?
• How Can I Import Explaindio 3 Club Templates In My Explaindio v4 Software?
• How Can I Get My Existing Explaindio 3 Template Club Into Explaindio 2022?

Explaindio PRO Creator Pack 4

• Can I Only Buy Explaindio PRO Creator Pack?
• Where Can I Find My Explaindio PRO Creator Pack Contents?
• Why Can't I Find My Explaindio PRO Creator Pack Contents Inside Libraries?
• Why Can't I Find Transitions Inside My Explaindio Software?

Explaindio Agency 5

• Can I Buy Only Explaindio Agency?
• What Do I Get With Explaindio Agency Upgrade?
• Why My Explaindio Agency Licenses Are Expired?
• How Can I Add Sub-Users Under My Explaindio Agency Account?
• How can I activate sub-users licenses?

Billing And Subscription 4

• Where can I find my subscription details?
• No Confirmation Email Received. How Can I Get My Login Details?
• How Can I File A Refund Request?
• How can I Cancel Monthly/Yearly/Trial Subscription?

Additional Contents & Upgrades 2

• Where Can I Find My Purchased Additional Resources? (Scenes Packs, 3D Objects, Sketch Images, Transitions etc.)
• Where Can I Find My Drawn Emotional Characters?